Last updated: 15 September 2026
This policy sets out when and how you can cancel a MindMonks booking and receive a refund. It applies to all four services offered through this website. It is written to comply with the Consumer Protection Act 2019 and Razorpay’s merchant requirements.
To request a cancellation or refund, write to admin@mindmonks.in with your booking reference. We respond within 2 business days.
Psychiatrist Consultation and Therapy (single sessions)
| When you cancel | Refund |
|---|---|
| Before the MindMonks team has contacted you to arrange a time | Full refund |
| At least 72 hours before the agreed appointment time | Full refund |
| 48–72 hours before the agreed appointment time | 50% refund |
| 24–48 hours before the agreed appointment time | 25% refund |
| Less than 24 hours before the agreed appointment time | No refund |
| No contact at all (no-show) | No refund |
“Agreed appointment time” means the time confirmed with you by the MindMonks team on WhatsApp and or email, not any preferred time you entered on the booking form.
Rescheduling
| Rescheduling | Policy |
|---|---|
| First 2 rescheduling requests | No extra cost |
| From the 3rd rescheduling onward — 48+ hours before appointment | 100% refund |
| From the 3rd rescheduling onward — Less than 48 hours before appointment | No refund |
To reschedule, message us on WhatsApp or email as early as possible. The first two rescheduling requests are at no extra cost. From the third request onward, if you reschedule with 48 or more hours notice you will receive a full refund for that session and can rebook; if you reschedule with less than 48 hours notice no refund is issued.
Therapy Package — 4 Sessions
The Therapy Package is four sessions booked together at a reduced rate. The refund terms reflect that:
| Session | Amount |
|---|---|
| Regular cost per session | ₹2,500 |
| Package cost | ₹8,000 / 4 sessions |
| Effective package cost per session | ₹2,000 |
If you choose to discontinue the package after attending one or more sessions, the amount for the remaining unused sessions will be refunded to your account, after a one-time deduction of ₹500 from the total refund amount.
Nobody should be paying for therapy they have decided not to have. If your circumstances change after beginning a package, contact us and we will work out a fair resolution.
Expert Opinion — Text
| Situation | Refund |
|---|---|
| Any time after payment | No refund |
Because the Expert Opinion is a written clinical response that begins promptly after payment, we cannot offer a refund once work has started. If you need to change your question before we begin, contact us immediately.
If MindMonks cancels
If we are unable to deliver a booked service for any reason on our side, you receive a full refund with no deductions, regardless of when the cancellation occurs.
If the clinician determines the service is not appropriate
Occasionally a clinician may determine during or after an initial assessment that the service you booked is not the right fit for your needs — for example, that an in-person assessment is required, or that a different level of care is more appropriate. In these cases:
- If determined before the consultation begins: full refund.
- If determined after a partial consultation: a partial refund proportional to the time spent will be offered, at the clinician’s discretion.
How refunds are processed
- Refunds are returned to the original payment method used at checkout — the same card, UPI account, or wallet.
- Processing time is 5–10 business days from the date we confirm the refund. This is Razorpay’s standard timeline; MindMonks has no control over how quickly your bank credits the funds.
- We do not refund to a different account or payment method than the one used at checkout.
- The ₹99 Razorpay payment gateway fee is non-refundable on transactions where a refund of 50% or less is issued. Full refunds are returned in full.
Failed or disputed payments
If a payment fails, nothing is booked and nothing is charged. Occasionally a bank may place a temporary hold on funds even when the payment fails — this is released automatically by your bank, usually within 3–5 business days, and is not in MindMonks’ control.
If you believe you have been charged for a booking that was not confirmed, write to admin@mindmonks.in immediately with the date, the amount, your bank’s reference number, and a screenshot if possible. We will investigate with Razorpay and resolve it.
How to request a refund
- Write to admin@mindmonks.in with the subject line “Refund request”.
- Include your booking reference (starts with MM-), the email address used at booking, and the reason for your request.
- We acknowledge all requests within 2 business days and aim to resolve them within 7 business days.
Your consumer rights
This policy does not affect your statutory rights under the Consumer Protection Act 2019. If you believe your complaint has not been resolved fairly, you have the right to approach the appropriate Consumer Disputes Redressal Forum.
Related policies
- Terms of Service — full terms governing your use of MindMonks.
- Privacy Policy — how we handle your personal data.
Any question about a refund: admin@mindmonks.in